Banks Forgetting Their Customers

It looks like banks and other credit card issuers are sinking to a new low in customer service--from negligent to predatory [“Credit Card Users Paying More Than Ever Amid a ‘Fee Frenzy,’ ” Money Savvy Weekend, Aug. 13].

These companies are operating under the ethos that their customers need them, not the other way around. About a year ago, I made a credit card payment that was a day or two late and got hit with a $29.95 fee. I called the issuer and asked a representative about it. She said the new late fees had been explained in a recent terms-of-service notice. You know, those scraps of paper with your bill that everybody reads.

I told her I didn’t like that kind of treatment and wanted to close my credit card account. She immediately voided the fee.

TOM GRAVES

Long Beach

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