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Edward is a bit flummoxed by the notion of “securitized” mortgages.

Michael has owned his iPhone for more than two years.

I wrote recently about Bank of America charging a dead customer monthly checking account fees.

Like a lot of people, Lesa has unused prescription drugs at her home.

Sharon traveled recently to Europe for a cruise. Unfortunately, her bags didn’t keep pace.

Lewis has noticed that when his insurance company sends him estimates for his auto coverage, it always has a really good idea of how much he has been driving.

Howard tried to refinance his mortgage with one of those lenders that advertise a lot on TV.

Neal spotted more than $750 worth of Apple iTunes charges on his credit card bill.

Terry noticed that his gas bill was double what he had paid for the same month last year.

Charles used to work at NASA and wants to stay in touch with the space program via NASA TV, the cable channel paid for by tax dollars and provided free to telecom companies.

Jason spotted the Universal Service charge on his phone bill.

Nona was looking at her cable bill recently and spotted a $3 charge she didn’t recognize.

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Elliott joined a gym in 2004. That was the easy part.

Like a lot of people, Curtis saw the value of his home take a beating during the Great Recession.